Privacy Policy

Effective Date: June 17, 2026

1. Introduction and Company Information

This Privacy Policy explains how Northlight Stream Studio collects, uses, discloses, stores, and protects personal information in connection with its stream-studio services, website, communications, bookings, client projects, and related business operations. Northlight Stream Studio is committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation.

Northlight Stream Studio
245 Queen Street West, Toronto, ON M5V 1Z4, Canada
Email: [email protected]
Phone: +1 (416) 782-5946

For the purposes of this Privacy Policy, “personal information” means information about an identifiable individual, as defined under applicable law.

2. Data Collection and Processing

Northlight Stream Studio may collect personal information directly from you, automatically through your use of our website or digital services, and from third parties where permitted by law. Depending on your interactions with us, we may collect the following categories of information:

• Identity and contact information: name, email address, phone number, billing address, and other contact details.
• Account and booking information: service requests, project details, scheduling information, preferences, and communications.
• Payment and transaction information: payment method details, invoices, purchase history, and related billing records.
• Technical and usage information: IP address, browser type, device identifiers, operating system, pages visited, referring URLs, and interaction data.
• Content and production information: files, recordings, livestream content, creative assets, scripts, briefs, and other materials submitted for studio services.
• Communication information: messages, inquiries, support requests, feedback, and correspondence with us.
• Marketing preferences: consent choices, newsletter subscriptions, and communication preferences.

We may process personal information by collecting, recording, organizing, storing, using, disclosing, and deleting it, as necessary for our business operations and legal obligations.

3. Purpose of Data Processing

Northlight Stream Studio processes personal information for the following purposes:

• To provide and manage stream-studio services, including bookings, production, editing, and delivery.
• To communicate with clients, prospects, vendors, and website visitors.
• To process payments, issue invoices, and maintain accounting records.
• To personalize and improve our services, website, and client experience.
• To manage contracts, projects, and business relationships.
• To send service-related notices, updates, and administrative communications.
• To conduct analytics, troubleshoot technical issues, and maintain website functionality.
• To comply with legal, regulatory, tax, and record-keeping obligations.
• To protect against fraud, unauthorized access, security incidents, and misuse of our services.
• To send marketing communications where permitted by law and, where required, with your consent.

We will only use personal information for purposes that a reasonable person would consider appropriate in the circumstances and that are consistent with applicable law.

4. Legal Basis for Processing

Under Canadian privacy law, we generally rely on one or more of the following grounds to process personal information:

• Consent: where you have given express or implied consent, as appropriate.
• Contractual necessity: where processing is necessary to enter into or perform a contract with you.
• Legal obligation: where processing is required to comply with applicable laws, regulations, court orders, or lawful requests.
• Legitimate business purposes: where processing is necessary for reasonable business purposes and is not overridden by your rights and interests, as permitted by law.

Where consent is the basis for processing, you may withdraw that consent subject to legal or contractual restrictions and reasonable notice.

5. Data Sharing and Third Parties

Northlight Stream Studio may share personal information with third parties only as necessary and in accordance with this Privacy Policy and applicable law. These third parties may include:

• Service providers: hosting providers, cloud storage providers, payment processors, email and communications platforms, analytics providers, customer relationship management tools, and IT support vendors.
• Professional advisors: accountants, auditors, lawyers, insurers, and other advisors bound by confidentiality obligations.
• Business partners and contractors: freelancers, production specialists, editors, technicians, and collaborators involved in delivering services.
• Authorities and regulators: where disclosure is required or permitted by law, including to comply with lawful requests or protect legal rights.
• Successors in interest: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate safeguards.

We require third parties that process personal information on our behalf to protect it appropriately and use it only for authorized purposes.

6. Data Transfer to Third Countries

Some of our service providers or business partners may be located outside Canada, including in the United States or other jurisdictions. As a result, personal information may be transferred to, stored in, or accessed from countries outside Canada.

When personal information is transferred outside Canada, it may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries. We take reasonable contractual, organizational, and technical measures to protect personal information in such circumstances, but no method of transmission or storage is completely secure.

7. Storage Duration

Northlight Stream Studio retains personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal, accounting, tax, and reporting obligations, to resolve disputes, and to enforce agreements.

Retention periods may vary depending on the type of information and the nature of the relationship. When personal information is no longer required, we will securely delete, destroy, anonymize, or de-identify it, as appropriate and permitted by law.

8. User Rights

Subject to applicable law, you may have the following rights regarding your personal information:

• Access: request access to the personal information we hold about you.
• Rectification: request correction of inaccurate, incomplete, or outdated information.
• Erasure: request deletion of your personal information, where permitted by law.
• Restriction: request that we limit the processing of your personal information in certain circumstances.
• Data portability: request a copy of certain information in a structured, commonly used format, where applicable.
• Objection: object to certain processing activities, including some forms of direct marketing, where applicable.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable legal requirements.

9. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal.

Please note that if you withdraw consent for certain processing activities, we may be unable to provide some services or features to you.

10. Right to Complain

If you have concerns about how Northlight Stream Studio handles your personal information, we encourage you to contact us first so we can address your concern directly.

You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy regulator. If you are located in Canada and believe your privacy rights have been violated, you may contact the relevant privacy authority for guidance on how to submit a complaint.

11. Data Security

Northlight Stream Studio uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, and destruction. These measures may include:

• access controls and role-based permissions;
• password protection and authentication measures;
• secure storage and encryption where appropriate;
• network and system monitoring;
• staff and contractor confidentiality obligations;
• regular review of security practices and vendor safeguards.

However, no security system is completely foolproof. We cannot guarantee absolute security of personal information transmitted over the internet or stored electronically.

12. Contact Information

If you have questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact:

Northlight Stream Studio
245 Queen Street West, Toronto, ON M5V 1Z4, Canada
Email: [email protected]
Phone: +1 (416) 782-5946

13. Changes to Privacy Policy

Northlight Stream Studio may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will take reasonable steps to notify you, such as posting the updated policy on our website or contacting you directly where appropriate.

The revised Privacy Policy will be effective as of the date stated at the top of the policy unless otherwise indicated. We encourage you to review this page periodically to stay informed about how we protect your personal information.